Concentric AB
Issues Identified
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Supplier Issues
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Problem primarily with Chinese manufacturer from West of China
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Quality Issues and Inability to meet product demand and date
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Scheduling vs. Shipping
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Customers Delays resulting in Lost Orders/Lost of Revenue
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Loss Orders (Cancellations)
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Company Reputation suffers
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Intra Company Challenges
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Headquarters vs. Hof Plant
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Rockford, US vs. Hof, Germany
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Internally between Hof Purchasing and Hof Production
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Product Diversification
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Over 300 variations of Power Packs
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Customer requirement/Plant specialty
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Ordering Process
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Complex and time consuming for approximately 20% (Single Orders)
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Confirmation to customer is done manually and must be reconciled
with forecast
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Priority customers are often expedited
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